Top 10 tips when investing in a data integration & visualization solution

There are 3 key pillars when it comes to delivering great Customer Experiences; Respect, Delight and Connect. We’ve previously covered Delight and Connect – we’d now like to share more with you on ‘Respect’.

When it comes to customer experience (CX) measurement, it’s incredibly easy for frontline teams to become fixated on CX scores (e.g. NPS, Overall Satisfaction, or similar) rather than the quality of individual customer interactions.