Utilities
Manage the moments that matter
Measure customer experience across all your touchpoints so you understand what increases their level of satisfaction. When you know how to do that, you can improve your marketing and launch new products and services with confidence.
Are you ready to get up close to your customers?
Sadly, 34% of consumers regularly switch utility providers. 33% of customer switch due to poor customer service (source: Retaining Customers in a World of Choice, Echo Managed Services, 2017).
Why utility companies choose Potentiate
Why utility companies choose Potentiate
34% of consumers regularly switch utility providers
33% of customer switch due to poor customer service
You'll be in good company
“Our insight community gives us the data we need to enhance customer experience quickly in a cost-effective way.”
HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well.
Harness the people power within your organisation, improve employee engagement and, in turn, deliver great customer experiences with HX Engage.
Integrates all your business-critical information in one place. Live, dynamic, interactive. Making informed decisions in your business just got a whole lot easier.
HX Hub is the simple but smart solution for storing all your files. All your research, reports, images and video files are kept safe, but within easy reach. It’s the place your information calls home.
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