Measure customer experience across all your touchpoints so you understand what increases their level of satisfaction. When you know how to do that, you can improve your marketing and launch new products and services with confidence.
Sadly, 34% of consumers regularly switch utility providers. 33% of customer switch due to poor customer service (source: Retaining Customers in a World of Choice, Echo Managed Services, 2017).
34% of consumers regularly switch utility providers
33% of customer switch due to poor customer service
HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well.
Harness the people power within your organisation, improve employee engagement and, in turn, deliver great customer experiences with HX Engage.
Integrates all your business-critical information in one place. Live, dynamic, interactive. Making informed decisions in your business just got a whole lot easier.
For a free consultation and demonstration.