Solutions
At Potentiate, our goal is to help you understand your customers as people so your brand can play a more meaningful and authentic role in their lives.
Products
We work with you to define your key business challenges. Then we devise ingenious business solutions that deliver breathtaking outcomes.
Resources
Inspired by our people, clients, and the world around us, we share the latest Potentiate news and views on human experience, as well as expert opinion from our industry to keep you in the know.
Company
Exceptional personal experiences are at the centre of everything we do. When you work with us, we want you to be the best YOU.
Utilities
Manage the moments that matter
Measure customer experience across all your touchpoints and understand what impacts satisfaction and how to increase it. Use customer insight to help improve marketing and launch new products and services with confidence.
Book a Demo
Are you ready to get up close to your customers?
Sadly, 34% of consumers regularly switch utility providers. 33% of customer switch due to poor customer service (source: Retaining Customers in a World of Choice, Echo Managed Services, 2017).
Learn More
Why utility companies choose Potentiate
Innovate and co-create
Improve customer experience
Optimize marketing and advertising
Stop issues in their tracks
Are you ready to get closer to your customers?
34%
34% of consumers regularly switch utility providers
33%
33% of customer switch due to poor customer service
Source: (Retaining Customers in a World of Choice, Echo Managed Services, 2017)
You'll be in good company
“Our insight community gives us the data we need to enhance customer experience quickly in a cost-effective way.”
Mike Thiede
,
Customer Experience Consultant
,
Alliant Energy
Learn More
“The work we do with Potentiate, to really help identify and draw out some very valuable insights from our customers, really helps us to get a clear understanding of what we're doing well, where our opportunities for improvement are, and any particular friction points that we really need to be most focused on.”
Our Solutions
Customer Experience Management
Understand your customers, deliver positive experiences, increase advocacy and create impact
Employee Experience Management
Harness the human capital within your organization, improve employee engagement and, in turn, deliver great customer experiences
Insight Communities
Deliver deeper understanding and actionable insight at speed
Research Solutions
From agile research methodologies to mainstream qual & quant, if you can think of it, we’ll work hard to deliver it
Contact us today for a consultation and demonstration.
Book a Demo
Thank you! Your submission has been received!
Thank you! Your submission has been received!
Thank you! Your submission has been received!
- © 2022 Potentiate Pty Ltd. All rights reserved.
- Privacy Policy
- Terms of Use
- Accessibility
- Auto Survey Winners
- Site map
