Utilities

Manage the moments that matter

Measure customer experience across all your touchpoints so you understand what increases their level of satisfaction. When you know how to do that, you can improve your marketing and launch new products and services with confidence.

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Are you ready to get up close to your customers?

Sadly, 34% of consumers regularly switch utility providers. 33% of customer switch due to poor customer service (source: Retaining Customers in a World of Choice, Echo Managed Services, 2017).

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Why utility companies choose Potentiate

Innovate and co-create
Innovate and co-create

Innovate & co-create

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Improve customer experience
Improve customer experience

Improve customer experience

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Optimise marketing and advertising
Optimise marketing and advertising

Integrate data for 360 view

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Stop issues in their tracks
Stop issues in their tracks

Enhance partner relationships

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Why utility companies choose Potentiate

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34%

34% of consumers regularly switch utility providers

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33%

33% of customer switch due to poor customer service

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Source: (Retaining Customers in a World of Choice, Echo Managed Services, 2017)

You'll be in good company

Origin Energy
Meridian Energy NZ
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“Our insight community gives us the data we need to enhance customer experience quickly in a cost-effective way.”

Mike Thiede
,
Customer Experience Consultant
,
Alliant Energy
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HX Community

We’re insight community experts.  HX Community can make you one too.

HX Connect

HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well.

HX Engage

Harness the people power within your organisation, improve employee engagement and, in turn, deliver great customer experiences with HX Engage.

HX One

Integrates all your business-critical information in one place. Live, dynamic, interactive. Making informed decisions in your business just got a whole lot easier.

HX Hub

HX Hub is the simple but smart solution for storing all your files. All your research, reports, images and video files are kept safe, but within easy reach. It’s the place your information calls home.

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For a free consultation and demonstration.

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