Utilities

Manage the moments that matter

Measure customer experience across all your touchpoints and understand what impacts satisfaction and how to increase it. Use customer insight to help improve marketing and launch new products and services with confidence.

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Are you ready to get up close to your customers?

Sadly, 34% of consumers regularly switch utility providers. 33% of customer switch due to poor customer service (source: Retaining Customers in a World of Choice, Echo Managed Services, 2017).

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Why utility companies choose Potentiate

Innovate and co-create
Innovate and co-create

Adopt a customer-centric approach to innovation by co-creating with your customers

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Improve customer experience
Improve customer experience

Improve customer satisfaction & loyalty and diagnose & manage pain points.

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Optimise marketing and advertising
Optimise marketing and advertising

Undertake communication and ad testing with target audience to ensure messaging hits the mark.

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Stop issues in their tracks
Stop issues in their tracks

Don't just measure experiences, manage them too. Use close loop feedback to resolve issues as soon as they occur and save customer relationships.

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Are you ready to get closer to your customers?

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34%

34% of consumers regularly switch utility providers

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33%

33% of customer switch due to poor customer service

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Source: (Retaining Customers in a World of Choice, Echo Managed Services, 2017)

You'll be in good company

Origin Energy
Meridian Energy NZ
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“Our insight community gives us the data we need to enhance customer experience quickly in a cost-effective way.”

Mike Thiede
,
Customer Experience Consultant
,
Alliant Energy
Learn More
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HX Community

We’re insight community experts.  HX Community can make you one too.

HX Connect

HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well.

HX Engage

Harness the people power within your organisation, improve employee engagement and, in turn, deliver great customer experiences with HX Engage.

HX One

Integrates all your business-critical information in one place. Live, dynamic, interactive. Making informed decisions in your business just got a whole lot easier.

HX Hub

HX Hub is the simple but smart solution for storing all your files. All your research, reports, images and video files are kept safe, but within easy reach. It’s the place your information calls home.

Contact us today for a consultation and demonstration.

Book a Demo
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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You'll be in good company

Origin Energy
Meridian Energy NZ
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“Our insight community gives us the data we need to enhance customer experience quickly in a cost-effective way.”

Mike Thiede
,
Customer Experience Consultant
,
Alliant Energy
Learn More
Blue Arrow
Blue Curve Bottom graphic
HX Community

We’re insight community experts.  HX Community can make you one too.

HX Connect

HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well.

HX Engage

Harness the people power within your organisation, improve employee engagement and, in turn, deliver great customer experiences with HX Engage.

HX One

Integrates all your business-critical information in one place. Live, dynamic, interactive. Making informed decisions in your business just got a whole lot easier.

HX Hub

HX Hub is the simple but smart solution for storing all your files. All your research, reports, images and video files are kept safe, but within easy reach. It’s the place your information calls home.

Heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

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