Maximise your customers’ sales and service experience, and fill all gaps that could impact their experience. Use insights to design innovative products and deliver marketing communications that will have cut-through.
84% of companies that work to improve their customer experience report an increase in their revenue – and kudos to these companies. 81% of companies say that great customer experiences give them a competitive edge. And they got that right. (Source: Global Customer Experience Benchmarking Report, Dimension Data, 2017).
It’s no surprise that positive customer experiences influence 75% of customer decisions in banking
59% of all consumers feel companies have lost touch with the human element of customer experience. Now that’s sad.
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