Financial Services
Create relationships that last
Co-create with your customers to develop financial products and services that resonate with target segments.
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Why you need to get closer to your customers?
It’s no surprise that positive customer experiences influence 75% of customer decisions in banking. Sadly, 59% of all consumers feel companies have lost touch with the human element of customer experience (source: Future of CX Report, PwC, 2018).
Why financial services providers choose Potentiate
Why financial services providers choose Potentiate
It’s no surprise that positive customer experiences influence 75% of customer decisions in banking
59% of all consumers feel companies have lost touch with the human element of customer experience. Now that’s sad.
You'll be in good company
“We responded to a highly engaged and savvy customer group through TalkBank that validated and defined the design and pricing structure of the new product.”
HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well.
Harness the people power within your organisation, improve employee engagement and, in turn, deliver great customer experiences with HX Engage.
Integrates all your business-critical information in one place. Live, dynamic, interactive. Making informed decisions in your business just got a whole lot easier.
HX Hub is the simple but smart solution for storing all your files. All your research, reports, images and video files are kept safe, but within easy reach. It’s the place your information calls home.
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