Solutions
At Potentiate, our goal is to help you understand your customers as people so your brand can play a more meaningful and authentic role in their lives.
Products
We work with you to define your key business challenges. Then we devise ingenious business solutions that deliver breathtaking outcomes.
Resources
Inspired by our people, clients, and the world around us, we share the latest Potentiate news and views on human experience, as well as expert opinion from our industry to keep you in the know.
Company
Exceptional personal experiences are at the centre of everything we do. When you work with us, we want you to be the best YOU.
Financial Services
Create relationships that last
Co-create with your customers to develop financial products and services that resonate with target segments.
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Why you need to get closer to your customers?
It’s no surprise that positive customer experiences influence 75% of customer decisions in banking. Sadly, 59% of all consumers feel companies have lost touch with the human element of customer experience (source: Future of CX Report, PwC, 2018).
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Why financial services providers choose Potentiate
Innovate & co-create
Improve customer experience
Integrate data for 360 view
Enhance partner relationships
Are you ready to get closer to your customers?
75%
It’s no surprise that positive customer experiences influence 75% of customer decisions in banking
59%
59% of all consumers feel companies have lost touch with the human element of customer experience. Now that’s sad.
Source: (Future of CX Report, PwC, 2018)
You'll be in good company
“The work we do with Potentiate, to really help identify and draw out some very valuable insights from our customers, really helps us to get a clear understanding of what we're doing well, where our opportunities for improvement are, and any particular friction points that we really need to be most focused on.”
Our Solutions
Customer Experience Management
Understand your customers, deliver positive experiences, increase advocacy and create impact
Employee Experience Management
Harness the human capital within your organization, improve employee engagement and, in turn, deliver great customer experiences
Insight Communities
Deliver deeper understanding and actionable insight at speed
Research Solutions
From agile research methodologies to mainstream qual & quant, if you can think of it, we’ll work hard to deliver it
Contact us today for a consultation and demonstration.
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