Customer Experience

The Best Customer Experience Conferences in 2021

July 28, 2021
·
minute
read
Want to see more?
Register here.

The Top Customer Experience Conferences in 2021

Customer Experience is taking off as one of the most important areas for businesses to focus on. Looking at how customers interact with your brand & experience your product or service is crucial to remaining competitive in most niches. In this article we list some of the best customer experience conferences that are worth attending in 2021.  

Below the list of conferences you will find each conference in order where we go into more detail:

Conference Date Price Region
CX APAC May 11-12, 2021 $600 AUD Virtual
Customer Experience Summit VIC   2021 May 13, 2021 $495 AUD Southbank, VIC, Australia
Customer Experience Management   Disrupt May 18-20, 2021 $3,150 AUD + GST Sydney/Virtual
DX Summit May 27, July 29, October 28 2021 Free (Virtual Ticket) Virtual
CX North America June 7-9, 2021 $2450 USD Virtual, North America
Customer Engagement   Transformation Conference June 8-10, 2021 Free Live Stream Virtual
Customer-Focused Contact   Centres Conference June 23, 2021 469 GBP London/Virtual
Forrester B2B Summit APAC September 14-15, 2021 825 AUD (Super Early Bird) Singapore/Virrtual
CX Emea September 30 - October 1, 2021 1,425 EUR (Super Early Bird Rate) Virtual, London
CX Marketing Summit October 13-14, 2021 TBD London/Virtual
Customer Contact West October 24-27, 2021 $2,045 USD Hyatt Huntington Beach, CA
Customer Engagement Summit November 9-11, 2021 Free (Virtual) Virtual
Customer Experience Asia   Week November 22-25 2021 $2,899 Singaporean Singapore

Name: CX APAC

URL: https://go.forrester.com/event/cx-apac/

Date: May 11-12, 2021

Price: $600 AUD

Region: Virtual

Description:  

CX APAC is the must attend conference that will bring together CX and data-driven analytics to help CX practitioners become smarter, more agile and more informed as they shape the customer journey now and drive business growth into the future.  

Speakers:

Sweta Mehra
Chief Marketing Officer, ANZ

Todd Stevenson
Chief Member Outcomes Officer, Colonial First State (CFS)

Name: Customer Experience Summit VIC 2021

URL: https://forefrontevents.com.au/event/cxsummit/

Date: May 13th, 2021

Price: $495 AUD

Region: Southbank, VIC, Australia

Description:  

The 2021 Customer Experience Summit will bring together senior leaders from leading organisations to discuss strategies on how to enhance the customer experience and leverage the employee experience for improved customer satisfaction and business outcomes.

Speakers:

Deanne Martin - Head of Customer Experience - SEEK
Slade Sherman - Customer Experience Officer - iSelect
Kirsty MacCulloch - GM Customer, CRM & Data - Tabcorp
Jean-Luc Ambrosi - Exec GM Marketing & Digital - Telstra Super

Name: Customer Experience Management Disrupt

URL: https://www.cxnetwork.com/events-customerexperiencemanagement/

Date: May 18-20, 2021

Price: $3,150 AUD + GST

Region: Sydney/Virtual

Description:  

14th Customer Experience Management Australia & New Zealand is a conference dedicated to strategies and key issues related to managing customer experience, including:

Embracing the Digital Revolution to Meet your Customer Needs
Maximising the importance of the Customer Voice
Achieving Seamless Integration to have a Holistic View of the Customer
Changing your Culture and Processes to Achieve Customer Centricity
14th Customer Experience Management Australia & New Zealand brings together customer experience management practitioners from Asia-Pacific and across sectors like Telecom, banking, Travel, Utilities, Hospitality and more.

Speakers:

Amanda Behre - Head of Marketing @ Gumtree
Sandeep Khera - Former General Manager Global Service Delivery @ Commonwealth Bank
Steve Hoffman - Customer Experience Lead - Bunnings

Name: DX Summit

URL: https://www.dxsummit.com/

Date: May 27, July 29, October 28 2021

Price: Free (Virtual Ticket)

Region: Virtual

Description:  
Tone down the noise — at DX Summit you will:

Gain key digital customer experience skills that help you shape your 2021 initiatives
Learn first hand how some of the top brands run their digital ops
Get up to speed on the aspirations and realities of AI, Machine Learning and Customer Data Platforms

Speakers:

Mayur Anadkat - VP of Marketing, Acquire

Melissa Bartholomew - VP, Digital Experience & Platforms, Freedom Mortgage

Name: CX North America

URL: https://go.forrester.com/event/cx-north-america/

Date: June 7-9, 2021

Price: $2450 USD

Region: Virtual, North America

Description:  

CX North America is the must-attend conference that will bring together CX and data-driven analytics to help CX practitioners become smarter, more agile and more informed as they shape the customer journey now and drive business growth into the future. This year will zero in on the art and science of leveraging data while also staying true to your customer and your company’s values. ​

Speakers:

To Be Announced

Name: Customer Engagement Transformation Conference

URL: https://engagecustomer.com/forums/customer-engagement-transformation-conference-virtual/

Date: Jun 8-10, 2021

Price: Free Live Stream

Region: Virtual

Description:  

The Virtual Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers

Speakers:

Matthew Kemp - Head of CRM & Customer Operations, Formula One
Hannah Foley - Head of Digital Customer Experience, Wolseley UK
Monika Schulze - Head of Innovation and Market Management, Zurich Insurance

Name: Customer-Focused Contact Centres Conference

URL: https://customercontactconference.com/

Date: Jun 23, 2021

Price: 469 Pounds

Region: London/Virtual

Description:  

18 Recognised Contact Centre & Customer Thought Leaders Share Hard-Won Insights Behind Delivering Excellent Customer Experiences & Seamless Customer Journeys That Stand Out Through Savvy Tech Investments & Resilient, Empowered Agents Who Take Ownership Of The Customer Journey, Add Value & Drive Continuous Improvement In The Organisation

Speakers:

Helen Wadkins
Consumer Experience Manager
Philips UKI

Andrew Clayton
Global Head of Customer Experience
E.ON

Name: Forrester B2B Summit APAC

URL: https://go.forrester.com/event/b2b-summit-apac/

Date: September 14-15, 2021

Price: $825 AUD (Super Early Bird)

Region: Singapore/Virtual  

Description:

B2B Summit Asia Pacific is the only event that leverages the insights, analysis, and experience of the brightest B2B marketing, sales, and product leaders in the region. B2B Summit Asia Pacific provides you with the unbiased perspective, inspiration, and real-world solutions you need to be successful.​

Speakers:

To Be Announced

Name: CX Emea

URL: https://go.forrester.com/event/cx-emea/

Date: September 30 – October 1, 2021

Price: 1,425 Euros (Super Early Bird Rate)

Region: Virtual, London

Description:  

CX EMEA is a must-attend conference for customer experience and marketing leaders who are looking to become smarter about their customers with connected intelligence while also being respectful of customers needs, wants, and expectations. This year, the event will zero in on the art and science of leveraging data with an added focus on staying true to both your customer’s and your company’s values.​

Speakers:

To Be Announced

Name: CX Marketing Summit

URL: https://engagecxmarketing.com/forums/cx-marketing-summit/

Date: October 13-14, 2021

Price: TBD

Region: Virtual/London

Description:  

Now in its 4th year and back this year as an exciting Virtual event, discover how the marketing function is playing an increasingly important role in CX.

Speakers:

Previous key speakers have included:  

Lauren Drew - Head of Marketing, Subscriptions, Financial Times

Joe Rice - Data & Enterprise Solutions, Twitter

Name: Customer Contact West

URL: https://www.customercontactmindxchange.com/west21/

Date: October 24-27, 2021

Price: $2,045 USD

Region: Hyatt Huntington Beach, CA

Description:  

Customer Contact will prepare you for the future of customer care by providing pragmatic real-world experiences, insight, best practices and tools for realizing your Customer First vision.

Speakers:

Gary Magenta
Senior Vice President, Customer Experience, Root

Kandy White
Senior Vice President, Head of Global Operations, Altisource

Name: Customer Engagement Summit

URL: https://engagecustomer.com/forums/customer-engagement-summit/

Date: November 9-11, 2021

Price: Free (Virtual)

Region: Virtual

Description:  

The Customer Engagement Summit is said to be one of the largest customer engagement events. This year, you will find an exciting interactive virtual conference ruling three days of stellar presentations and see 800+ peers virtually. You’ll also witness 40+ speakers from world-class brands presenting a realm of case study content relating to the latest innovations in the CX world, helping you to arm yourself with an array of new, exciting strategies to delight your customers.

Speakers:

Stanford Swinton - Vice President of Global Care and Customer Experience, Deliveroo

Anand Roy - Regional Director, Music & Live Entertainment, The Walt Disney Company  

Name: Customer Experience Asia Week

URL: https://www.cxnetwork.com/events-customerexperienceasia/

Date: November 22-25, 2021

Price: $2,899 USD

Region: Singapore

Description:  

With an international renowned Big Ideas speaker and over 80% new speakers from CX Leaders across Asia and beyond this truly is the place to find out what’s cutting-edge within the CX space.

Speakers:

Past speakers include:

Adam Geneave
Chief Customer Happiness Officer
AirAsia


Akira Mitsumasu
Vice President, Marketing & Strategy
Japan Airlines


Troy Barnes
Chief Customer Officer
Pizza Hut Asia Pacific

We hope this list helps you in choosing the best CX focused conferences to attend in 2021. To learn more about CX from our team get in touch you can find more helpful guides on our blog section or get in touch directly, here!

Download now

Download
Download