Retail

Rewards abound when you get know your customers

When you understand what matters most to your customers across every one of your retail channels and touchpoints, you can take the right actions to improve their experience. Then you’ll earn their loyalty – and spend.

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Are you ready to get closer to your customers?

Sadly, 33% of customers stop doing business with a brand they love after only one bad experience. They only give you once chance to impress them. 92% would completely abandon a company after two or three negative interactions. No surprise. Wouldn’t you do the same? (source: Future of CX Report, PwC, 2018).

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Why retailers choose Potentiate

Improve customer experience

Innovate & co-create

Tap into the power of employees

Improve customer experience

Integrate data for 360 view

Integrate data for 360 view

Stop issues in their tracks

Enhance partner relationships

Are you ready to get closer to your customers?

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It’s no surprise that positive customer experiences influence 75% of customer decisions in banking

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59% of all consumers feel companies have lost touch with the human element of customer experience. Now that’s sad.

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You'll be in good company

BMW
Kenwood
Accenture
ABC
Bendigo Bank
George Weston Foods
Nissan
People's Choice Credit Union
Toyota

Call to Action

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