Retail

Rewards abound when you get know your customers

When you understand what matters most to your customers across every one of your retail channels and touchpoints, you can take the right actions to improve their experience. Then you’ll earn their loyalty – and spend.

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Are you ready to get closer to your customers?

Sadly, 33% of customers stop doing business with a brand they love after only one bad experience. They only give you once chance to impress them. 92% would completely abandon a company after two or three negative interactions. No surprise. Wouldn’t you do the same? (source: Future of CX Report, PwC, 2018).

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Why retailers choose Potentiate

Improve customer experience
Improve customer experience

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Tap into the power of employees
Tap into the power of employees

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Integrate data for 360 view
Integrate data for 360 view

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Stop issues in their tracks
Stop issues in their tracks

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Why retailers choose Potentiate

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33%

33% of customers stop doing business with a brand they love after only one bad experience. They only give you once chance to impress them.

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92%

92% would completely abandon a company after two or three negative interactions. No surprise. Wouldn’t you do the same?

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Source: (Future of CX Report, PwC, 2018)

You'll be in good company

Barbeques Galore
Amart Furniture
Nandos
Scentre Group
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“As our partner now for over 5 years, Potentiate delivers an excellent VOC program that provides valuable insight into what our customers are thinking. The service we receive is second to none, Potentiate always assist us by looking at problems from different angles before providing a range of solutions.”

Scott Pears
,
Chief Operating Officer
,
Amart Furniture
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HX Community

We’re insight community experts.  HX Community can make you one too.

HX Connect

HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well.

HX Engage

Harness the people power within your organisation, improve employee engagement and, in turn, deliver great customer experiences with HX Engage.

HX Hub

HX Hub is the simple but smart solution for storing all your files. All your research, reports, images and video files are kept safe, but within easy reach. It’s the place your information calls home.

HX One

Integrates all your business-critical information in one place. Live, dynamic, interactive. Making informed decisions in your business just got a whole lot easier.

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