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Solutions
Our Solutions
At Potentiate, our goal is to help you understand your customers as people so your brand can play a more meaningful and authentic role in their lives.
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Solutions
Human Experience Management
Customer Experience Management
Community Management
Employee Experience Management
Knowledge Management
Data Visualisation & Integration
Industries
Retail
Financial Services
Automotive
Consumer Packaged Goods
Products
Our Products
We work with you to define your key business challenges. Then we devise ingenious business solutions that deliver breathtaking outcomes.
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Products
Human Experience & HX 360
HX Connect
HX Community
HX Engage
HX Hub
HX Consulting
HX Intelligence
HX One
MirrorWave
Experiences
Customer Experience
Community Experience
Employee Experience
Knowledge Management
Bespoke Research
Prescriptive Analytics
Data Centralisation
Resources
Resources
Inspired by our people, clients, and the world around us, we share the latest Potentiate news and views on human experience, as well as expert opinion from our industry to keep you in the know.
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Resources
Blogs
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Press Releases
Podcasts
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Company
Our Company
Exceptional personal experiences are at the centre of everything we do. When you work with us, we want you to be the best YOU.
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Ray Poynter
Author Bio
Articles
Customer Experience
Can you trust your data?
By
Ray Poynter
Customer Experience
To understand relationships, you need a longitudinal approach
By
Ray Poynter
Customer Experience
Communities – The Next 10 years
By
Ray Poynter
Customer Experience
Democratising Insights – Creating and Commissioning
By
Ray Poynter
Customer Experience
Writing better questions by focusing on the participant
By
Ray Poynter
Customer Experience
Empathy isn't just a word, and it isn’t easy
By
Ray Poynter
Customer Experience
How can you tell whether your marketing is working?
By
Ray Poynter
Customer Experience
No! You can’t stop research until things get back to normal. You need to utilise Scenario Thinking
By
Ray Poynter
Customer Experience
Working from home? Be kind to yourself. Be kind to others.
By
Ray Poynter
Customer Experience
T-shaped insights | research that gets closer to your customers
By
Ray Poynter
Customer Experience
Why HX, Why Now?
By
Ray Poynter
Customer Experience
Customer Complaints and the Silent Majority
By
Ray Poynter
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Can you trust your data?
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Data Visualisation
When the Whole is Greater than the Sum of its Parts
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Community
To understand relationships, you need a longitudinal approach
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