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Solutions with a Service
We work with you to define your key business challenges. Then we devise ingenious business solutions that deliver breathtaking outcomes.
The Personal Side of Your Brand
Delivering exceptional Human Experiences.There’s never been a more important time for brands to show customers their human side. Not with words, but through actions. By doing the right thing and by delivering positive experiences that delight their customers.
Stack up benefits through emotional connection
When you build strong emotional connections with your customers and your employees, the benefits stack up. Like increased loyalty. Accelerated innovation. And an all-round improvement in levels of satisfaction. With HX 360 we have you covered.
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HX 360 suite | progressive solutions giving you a 360 view
From action-oriented customer experience programs to insight communities for deeper understanding and holistic employee engagement programs. All supported by services to help you get the most from your programs.
Dial up the impact
The unique nature of HX 360 means that you can combine solutions to dial up the impact. Team a customer experience program with an insights community, for instance, to get greater breadth and depth of insight. Understand experiences across multiple touchpoints and identify issues with a broad-based customer experience program. Then use your insights community to take a deep dive into those issues, collaborate on solutions and undertake concept testing on the proposed solutions. In short, the best of both worlds.
Solutions with a Service
Your customers are humans. They’re not numbers. They’re not lines on a graph. They’re living, breathing people with dreams & desires. We’ll help you understand your customers as people so you can deliver exceptional human experiences.
A powerful relationship feedback system that allows you to ask less and do more.
Harness the people power within your organisation, improve employee engagement and, in turn, deliver great customer experiences with HX Engage.
This is like a crystal ball where you can see your customers’ needs, predict which customers are going to churn and retain your high value customers.
HX Hub is the simple but smart solution for storing all your files. All your research, reports, images and video files are kept safe, but within easy reach. It’s the place your information calls home.
Discover how HX360 will impact your business
We work with you to define your key business challenges. Then we devise ingenious business solutions that deliver breathtaking outcomes.We collaborate and consult to provide fast, cost-effective results. Using the latest technology, innovative digital research, and proven agile methodologies, we tailor exceptional solutions for you.
How does it work
We're with you every step of the way!
Key Features
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