Products

Solutions with a Service

We work with you to define your key business challenges. Then we devise ingenious business solutions that deliver breathtaking outcomes.

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The Personal Side of Your Brand

Delivering exceptional Human Experiences. There’s never been a more important time for brands to show customers their human side. Not with words, but through actions. By doing the right thing and by delivering positive experiences that delight their customers.

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Voice of Customer

Communities

Data Visualisation & Integration

Stack up benefits through emotional connection

When you build strong emotional connections with your customers and your employees, the benefits stack up. Like increased loyalty, accelerated innovation and an all-round improvement in levels of satisfaction. With our range of human-centric solutions, we have you covered.

HX suite | progressive solutions giving you a 360 view

From action-oriented customer experience programs to insight communities for deeper understanding and holistic employee engagement programs. All supported by services to help you get the most from your programs.

Dial up the impact

The unique nature of the HX suite means that you can combine solutions to dial up the impact. Team a customer experience program with an insights community, for instance, to get greater breadth and depth of insight. Understand experiences across multiple touchpoints and identify issues with a broad-based customer experience program. Then use your insights community to take a deep dive into those issues, collaborate on solutions and undertake concept testing on the proposed solutions. In short, the best of both worlds.

'SwaS'

Solutions with a Service

Your customers are humans. They’re not numbers. They’re not lines on a graph. They’re living, breathing people with dreams & desires. We’ll help you understand your customers as people so you can deliver exceptional human experiences.

We’ve got your business back, front, and sides covered. If you can think of it, we’ll work to deliver it for you. That’s the benefit you get from a full-service agency. And we'll have some fun along the way!

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HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well.

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A powerful relationship feedback system that allows you to ask less and do more.

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HX Hub is the simple but smart solution for storing all your files. All your research, reports, images and video files are kept safe, but within easy reach. It’s the place your information calls home.

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Introducing the HX suite

Discover how the HX suite will impact your business

We work with you to define your key business challenges. Then we devise ingenious business solutions that deliver breathtaking outcomes. We collaborate and consult to provide fast, cost-effective results. Using the latest technology, innovative digital research, and proven agile methodologies, we tailor exceptional solutions for you.

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How does it work

We're with you every step of the way!

Discovery session to unpack your business challenges

Provide you with the solutions you need

Create excitement & engagement across your business

Ongoing support & consultancy