Less effort.
Better outcomes.

The only all-in-one experience platform to drive customer, employee, product and brand experience. Easily.
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Multiple solutions. One platform.

A truly integrated platform, providing customer experience, employee experience, product experience, brand experience and insight communities all in one place for ease of access, understanding, action and improvement.

Capture feedback and drive loyalty at every customer touchpoint. Empower your team with the tools they need to quickly identify and resolve both individual case and systemic business issues.

Develop action plans for real change

Move beyond simply measuring metrics to build and disseminate action plans that will drive meaningful change.

Spot insights in an instant

Cut through the noise in unstructured data, with text analytics built on the latest in AI and machine learning, and deliver insight-rich results to stakeholders, at speed.

Easily identify macro trends

Identify and assign macro trends to the relevant people within the business, and focus on key business improvements to make real, long-lasting change to customer experiences.

Uncover hidden insights

Use the crosstab builder to examine the relationship between different variables and easily uncover patterns, trends and probabilities in your raw data.

Integrate with your favourite systems

Platform One integrates with other management systems (CRM, Call Centre or Database), enabling you to automatically generate a CX survey, pull in the right contacts, and distribute that survey through your existing management systems.

Ensure the right data gets into the right hands

Role-based filters and anonymity controls ensure that actionable data goes to the relevant people.

Centralize all your experience data in one place

Merge continuous feedback data, ad-hoc pulse surveys and operational data, to give you easy access.

Delve deeper with an insight community

Co-create solutions and test and learn with your customers via an online insight community. Insight communities provide a channel for two-way communication and are great for problem solving and de-risking decisions at pace. An insight community can be deployed as part of your CX program or as a stand-alone solution.

Go beyond your annual, static employee feedback survey and gather data in the moments that truly matter. Identify wider issues, reduce churn and improve overall employee satisfaction and engagement.

Capture in-the-moment feedback

Time your surveys so they pop-up at key points along the employee lifecycle…. onboarding, pulse check ins, exit surveys etc .

Develop action plans for real change

Move beyond simply measuring metrics to build and disseminate action plans that will drive meaningful change in your business.

Deliver data to the people who need it most

Role-based filters ensure that actionable data goes to the relevant people.

Leverage employee knowledge

Gather feedback on your products and services. Gain a more holistic view of your business and uncover new ideas.

Control employee anonymity

Use base size thresholds to control the anonymity of your data.

Mobilize your team

Engage and mobilize your employees via an employee hub. Employee hubs are a great place to ideate and share solutions to customer problems. Employee hubs can be part of your employee experience program or stand-alone.

Collect rich, timely data to feed into your decision-making process,
throughout all stages of the product lifecycle.

Build your own innovation advisory board

Engage users in on-going conversations & collect valuable data to inform innovation. Use your advisory board to ideate, co-create, concept test, product test and ad test.

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Full flexibility

Access a range of qualitative tools for full flexibility, including Surveys, Quick Polls, Forums, Diaries and Live Chats.  Run projects individually or sequentially.

Spot insights in an instant

Cut through the noise in unstructured data, with text analytics built on the latest in AI and machine learning, and deliver insight-rich results at speed.

Develop action plans for real change

Build and disseminate action plans based on user feedback to give your products the best chance of success.

Ensure the right data gets into the right hands

Role-based filters ensure that actionable data goes to the relevant people within the team.

Build a vibrant online community of people to deliver illuminating and actionable insights. Perfect for driving a deeper understanding of customer perceptions, Insight Communities accelerate innovation and de-risk decisions.

Getting started is easy

Get started with one of our templated, brandable mobile-first sites, or build a bespoke community website. Use our native app to bring the community directly to customers' smartphones.

Build a thriving community

Segment your member base and interact with smaller groups and individuals to drive participation.

Get more contextual insight

Access a range of qualitative tools to provide greater depth on your quantitative data, including Surveys, Quick Polls, Forums, Diaries and Live Chats.  Run projects individually or sequentially.

Easily decipher open ended feedback

Quickly make sense of member posts with our Natural Language Processing (NLP) powered moderation and qualitative analytics tools.

Merge multi-project data

Export multi-project data into any industry standard format, or bring your data to life using our data visualization tools.

Use our best-in-class automated sampling

Set your sampling targets, then let the platform work out who to contact, - and when, so you achieve your required completes.

Collect quality profile data

Create an automated deployment schedule and refresh profiles in real time as members participate in surveys.