Harness the people power within your organisation, improve employee engagement and, in turn, deliver great customer experiences with HX Engage.
Wouldn’t you love to improve employee engagement and, in turn, deliver great customer experiences? The HX Engage voice of employee program lets you do just that. When your employees feel valued and respected, they’ll go the extra mile for you.
HX Engage offers a fully flexible approach to employee engagement. You can tap into your employee experience at all points in their journey with your company or look at longitudinal change within your organisation, using a series of short pulse surveys at defined intervals. Alternatively, deep dive with a comprehensive bi-annual engagement program.
The result? Satisfied and engaged employees deliver more positive customer experiences.
HX Engage also enables employees to capture their perceptions of customers’ experiences, solve common customer problems, share their solutions, and drive innovation through an employee insight community.
As Denise Lee Yawn of the Harvard Business Review says, 'Customer Experience and Employee Experience are now two of the driving forces of business'. Knowing what your team members are thinking and feeling is your path to success. In our volatile environment, it's now more important than ever to check in with everyone in your team. If they're unhappy, you need to uncover why and set things right asap. Having the ideal tools for an ongoing dialogue with your people is critical to keeping them happy – and your business thriving.
Email questionnaire delivery with multi-lingual capabilities. Branded online dashboard with role-based access. Closed loop feedback. Text analytics, including sentiment analysis. Action plans. Filtering capabilities by geography, team & time period. Trigger notifications. Support from employee experience consultants.
Branded employee insights community. Collaboration forum. DIY employee surveys and quick polls. Support from insight community engagement specialists.
A powerful relationship feedback system that allows you to ask less and do more.
We’ve got your business back, front, and sides covered. If you can think of it, we’ll work to deliver it for you. That’s the benefit you get from a full-service agency. And we'll have some fun along the way!
HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well.