Products

HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well.

Book a Demo
Button Arrow
Logo GraphicLogo GraphicLogo Graphic
Background

Grow your business karma

When you get to know your customers and make them feel valued, that’s great business karma. With the customer understanding you'll gain from HX Connect you’ll go on to deliver more joyful and positive experiences leading to increased customer advocacy and loyalty.

Learn More
Blue Arrow

An action-oriented program

HX Connect is an action orientated program. That means you can move beyond simply measuring customer experience and turn up the dial on improving it.  In-built action planning reports, close loop feedback systems, and trigger emails all add up to an impactful program that increases satisfaction, loyalty, advocacy and, ultimately, your bottom line.

Curved BG Graphic

The sky is the limit

Not only do you get all the CX essentials, but you also benefit from unlimited survey completes and dashboard users, eliminating the chance of costly overruns.  

Better yet, HX Connect is supported by expert CX consultants who will help you get the most from the program.

Proven expertise

Understand and act on customer experience and reap the rewards

All of our programs have seen significant increases in overall satisfaction and recommendation since they launched – including increases of up to 38% for overall satisfaction and 32% for recommendation

Read more

Key features

All your needs covered

Unlimited

Unlimited survey completes & unlimited dashboard users.

Actionable

Closed loop feedback system & action planning reports so you can stop issues in their tracks and continuously improve.

Automated

Role-based access &  automatic sample processing & CRM integration.

Real Time

Live dashboard with key metrics, trends over time, leader board to benchmark performance, aggregated and record level responses and customer comments.

Smart

Save time by identifying current and emerging themes with text analytics.

Ongoing Support

Hands on support from our CX experts.

Integrated

Connect results with your CRM with ease.

Branded for you

Branded survey invitation and online survey.

Book A Demo

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

More Solutions For You

A powerful relationship feedback system that allows you to ask less and do more.

We’ve got your business back, front, and sides covered. If you can think of it, we’ll work to deliver it for you. That’s the benefit you get from a full-service agency. And we'll have some fun along the way!

HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well.

This is like a crystal ball where you can see your customers’ needs, predict which customers are going to churn and retain your high value customers.