We’ll help you build a vibrant online community of people (no bots) to deliver illuminating and actionable insights. Perfect for driving a deeper understanding of customer perceptions, HX Community accelerates innovation and de-risks decisions.
Ideate, co-create and concept test with your customers, faster than ever. HX Community provides a direct two-way communication channel between you and your customers. Their feedback helps to inform your marketing, product innovation, and communication. What’s more, the ability to test and learn through the community also de-risks decisions and avoids costly mistakes.
A truly agile solution that delivers rapid insight in minutes, not months. HX Community is cost-efficient too - up to 75% more cost effective than traditional research.
Undertake both quantitative and qualitative research.
Progressive profiling allows for deep segmentation and more relevant targeting.
Custom designed engagement hubs that facilitate two-way conversations.
Integrations with CRM systems to augment customer data and extend functionality. Intuitive drag and drop interface with an extensive range of question types and templates. Forums to enrich understanding through conversations.
Text and sentiment analysis to uncover hard to find hidden insights.
Support from community engagement specialists with flexible service models.
A powerful relationship feedback system that allows you to ask less and do more.
We’ve got your business back, front, and sides covered. If you can think of it, we’ll work to deliver it for you. That’s the benefit you get from a full-service agency. And we'll have some fun along the way!
HX Connect is an action-based program that reveals any issues your customers are experiencing, identifies painpoints to improve and celebrates what you’re doing well.