An action-based program that reveals any issues your customers are experiencing, identifies pain points to improve, and celebrates what you’re doing well.
When you get to know your customers and make them feel valued, that’s great business karma. With the customer understanding, you'll gain from HX Connect you’ll go on to deliver more joyful and positive experiences leading to increased customer advocacy and loyalty.
HX Connect is an action-orientated program. That means you can move beyond simply measuring customer experience and turn up the dial on improving it. In-built action planning reports, close loop feedback systems, and trigger emails all add up to an impactful program that increases satisfaction, loyalty, advocacy, and, ultimately, your bottom line.
Not only do you get all the CX essentials, but you also benefit from unlimited survey completes and dashboard users, eliminating the chance of cost overruns.
Better yet, HX Connect is supported by expert CX consultants who will help you get the most from the program.
All of our programs have seen significant increases in overall satisfaction and recommendation since they launched – including increases of up to 38% for overall satisfaction and 32% for recommendation
Unlimited survey completes & unlimited dashboard users.
Closed loop feedback system & action planning reports so you can stop issues in their tracks and continuously improve.
Role-based access & automatic sample processing & CRM integration.
Live dashboard with key metrics, trends over time, leader board to benchmark performance, aggregated and record level responses and customer comments.
Save time by identifying current and emerging themes with text analytics.
HX Hub is a simple but smart solution for storing all your files. All your research, reports, images and video files are kept safe, but within easy reach. It’s the place your information calls home.
Integrates all your business-critical information in one place. Live, dynamic, interactive. Making informed decisions in your business just got a whole lot easier.
Harness the people power within your organization, improve employee engagement and, in turn, deliver great customer experiences with HX Engage.
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