Insight Communities

Deliver exceptional experiences with innovative technology

Your path to deeper understanding and actionable insights

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Insight Communities

Build a community of enablers

We’ll help you build a vibrant online community of people (no bots) to deliver illuminating and actionable insights. Perfect for driving a deeper understanding of customer perceptions, Insight Communities accelerate innovation and de-risks decisions.

A direct link to your customers

Ideate, co-create and concept test with your customers, faster than ever.  Insight Communities provide a direct two-way communication channel between you and your customers. Their feedback helps to inform your marketing, product innovation, and communication. What’s more, the ability to test and learn through the community also de-risks decisions and avoids costly mistakes.

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Truly agile

A truly agile solution that delivers rapid insight in minutes, not months. Insight Communities are cost-efficient too - up to 75% more cost effective than traditional research.

Proven expertise

Now you can have a direct dialogue with your customers - anytime you like!

Our clients have been able to make business decisions within a 24 hour period - and they've reaped the rewards with record sales! When you ask your customers exactly what they want, you get the answers you need to confidently execute a strategy, campaign or product launch.

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The Platform

Engage community members in on-going conversations with our suite of fully integrated qual and quant research tools. Collect rich timely data to feed into your decision making process

Launch your member site

Get started with one of our templated, brandable mobile-first sites, or build a bespoke community website. Use our native app to bring the community directly to customers' smartphones

Build a thriving community

Send mobile optimised surveys throughout the customer journey via email, SMS, WhatsApp or Web Intercepts.

Enrich your quant with qual

Pick from unlimited Surveys, Quick Polls, Forums, Diaries and Live Chats. Run projects individually or sequentially.

Spot insights in an instant

Quickly make sense of member posts with our NLP-powered moderation and qual analytics tools.

Merge multi-project data

Export multi-project data into any industry standard format, or bring your data to life using our data visualisation tools.

Reward your members

Automate your financial incentives processing and gamify project completion to keep members coming back for more.

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