Customer Success Stories

Customer Success Stories

Potentiate is honoured to work with an amazing group of clients that span multiple categories. Here's a collection of case studies representing the type of work we do.

Bauer Media Australia
Find out how Bauer's Insight Community managed by Potentiate, using Vision Critical's Sparq software, provides a true voice of the customer, gives real time feedback, and has generated over 450,000 conversations with Australian Women.




Bendigo Bank
Find out how the Insight Community managed by Potentiate, using Vision Critical's Sparq software, is key to Bendigo Bank's aspiration to be Australia's most connected bank. Discover how they've been able to get a deep level of understanding in to their customers needs and expectations and how it has led to Bendigo Bank being awarded 1st place in Australia's CX Index 3 years in a row.




Kimberly Clark Australia
Find out how Kimberly Clark's Online Panels, managed by Potentiate, using Vision Critical's Sparq software, enable Kimberly Clark to make decisions overnight. Discover how the opinion of Australian Mum's drive their product development and marketing ensuring Kimberly Clark is a truly consumer-centric company.



Southern Cross Austereo
Find out how SCA has used their Insight Community to drive the company forward, including content and ideation and generated AU$15m worth of revenue (as well as saving them AU$3m).



Telstra
Find out how Telstra's Insight Communities managed by Potentiate, using Vision Critical's Sparq software has meant they can understand what's working and what's not, test concepts and gain critical insight during product development at every stage of the process.



Nissan Australia
Discover how Nissan Australia increased satisfaction across both their Sales & Service customers using Potentiate's HX Connect platform.




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