Latest Insights

Inspired by our people, clients, and the world around us, we share with you our expert opinions, leading edge approaches and industry news.

Potentiate - now you see it!

  • Potentiate_Blog_Customer_Retention_2.jpg

    Why failing to truly connect with your customers is costing you money

  • GRIT_potentiate_infotools_greenbook.png

    Potentiate and Infotools partner to support GreenBook Research Industry Trends (GRIT) Report

  • Potentiate_CX_Response Rates.jpg

    10 ways to maximise your CX survey response rate

  • Respect_Potentiate_CX.jpg

    How to show respect to your customers

  • Potentiate_Christmas.jpg

    In the spirit of giving

  • ROI_Potentiate.jpg

    5 steps to maximising the value of your research

  • Data security.jpg

    Potentiate one of the first companies to achieve Fair Data accreditation

  • Potentiate_CX Day.jpg

    Happy CX Day!

  • Potentiate_Connect_Customer_Experience.jpg

    Which companies truly connect with their customers?

  • Potentiate_Delight_Customer_Experience_CX_1.jpg

    How to truly surprise and delight your customers

  • CX Customer Service Potentiate.jpg

    Who is your priority?

  • nps.jpg

    NPS | Looking beyond the score

  • Potentiate_Rebrand_1.jpg

    Our brand story | now you see it

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