Cool Tools

Data is the lifeblood of your business. Having the right tools will make it quicker and easier to cut through the noise and sharpen your focus on the drivers of business success.

We take your structured and unstructured data and turn it into actionable intelligence, giving you the insights you need to pioneer new approaches and initiate powerful ideas.

Voice of Customer Platform

Manage customer feedback and real-time actions.

Our seamless, on-brand VOC platform provides your front-line employees with a hierarchy of analysed key actions designed to deliver successful customer outcomes. Device agnostic, role specific, action-oriented, it features closed-loop data workflows specifically aligned to provide the right information at the right time to the right person.

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Text Analytics

Unlock patterns and emerging topics faster.

Analysing text data from your customers has never been so easy. Using our Text Analytics tool, key themes from your unstructured and structured data can be illuminated in seconds so you know what you’re doing well and where improvements need to be made.

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Integrated Insights Dashboard

Bring together your market, research, customer and employee data in one interactive dashboard.

Explore the interplay between your data and bring previously unseen stories into focus. The library feature keeps all your research, reports and other documents in easy reach - maximising the value of your investment.

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Customer Reviews

Amplify your customer feedback.

Word of mouth and personal reviews are the most trusted sources for influencing the customers of tomorrow. Help to affect the purchase decisions of current and future customers by introducing our reviews application as an integrated part of your VOC program.

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Data Interrogation

Analyse, interrogate and reveal.

Get hands on with your data. With our analytical tool, you can easily analyse and interrogate your market research data and reveal the key 'what if' questions that lead to the answers you need.

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Online Communities

We are insight community experts. Our mission is to make you one too.

We’ll help you build a vibrant community of real customers that will deliver illuminating & actionable insights about your products & services. Engaging with customers in ongoing conversation will create stronger relationships & engender greater customer loyalty & brand affinity.

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